Refund Policy
Our refund and return policy is valid within
7 days of enrolment.
If 7 days have passed since your purchase of an online class, we unfortunately cannot offer a refund.
Please note that the admission fee is
non-refundable.
Once a student is enrolled, we make the necessary administrative arrangements and register the student in our system, which involves processing costs.
To be eligible for a refund of tuition fees, you must inform us
immediately after the first class
(and within 7 days of enrolment). In such cases,
75% of the fees paid
will be refunded.
non-refundable and non-transferable
to other classes or subsequent months unless a prior arrangement is made within 7 days of payment.
In such cases, if a student is absent for a few classes, the fees will not be carried forward or transferred to the next month.
Refund Process
Once your refund request is received and reviewed, you will receive an email notification confirming that we have received your request.
We will also inform you whether your refund has been
approved or rejected.
If approved, your refund will be processed, and a credit will be applied to your
original method of payment
within
3–7 working days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again to confirm.
- Contact your credit card company — it may take a few days before your refund is officially posted.
- Contact your bank — some processing time may apply before the refund appears in your account.
If you have completed these steps and still haven’t received your refund, please contact us at
📧
support@universalinstitutecolombo.com
support@universalinstitutecolombo.lk.
Need Help?
For any questions regarding refunds or payments, please contact: